1. Scope
This Privacy Policy applies to the ZuraHost website, client area, hosting, domain, support and related services. It explains our practices when you visit our website, create an account, buy or use a service, contact support or otherwise interact with us.
When a customer uses our hosting services to process information for its own users, that customer controls the hosted information and is responsible for providing its own privacy notices. We process such information to provide the contracted service and according to the customer’s lawful instructions.
2. Information we collect
Information you provide
- Account and contact details, including name, email address, phone number, billing address and login credentials.
- Order and billing details, including purchased services, invoices, transaction status and applicable tax information. Payment card details are handled by the selected payment provider; ZuraHost does not need to store complete card numbers.
- Domain-registration information required by registries or registrars.
- Support messages, attachments, service preferences and other information you choose to provide.
- Identity, fraud-prevention or account-recovery information when reasonably required to protect an account or comply with law.
Information collected automatically
- IP address, browser and device information, operating system, referring pages, pages visited, timestamps and approximate location derived from an IP address.
- Authentication events, server and security logs, resource use, service status and diagnostic information.
- Cookies and similar technologies needed for sign-in, checkout, security, preferences and service measurement.
3. How we use information
We use personal information to:
- Create and secure accounts; authenticate users; process orders, payments, renewals and refunds.
- Provision, operate, monitor, maintain and improve hosting, domain and support services.
- Send service notices, invoices, security alerts, maintenance updates and responses to support requests.
- Detect spam, fraud, abuse, malware, attacks and violations of our Terms of Service.
- Comply with tax, accounting, registry, court and other legal obligations.
- Understand service performance and improve the website and customer experience.
- Send optional marketing communications where permitted. You can unsubscribe from marketing messages, but not essential service notices.
Depending on the location and context, our legal bases may include performance of a contract, compliance with legal obligations, protection of vital or legitimate interests, and consent where consent is required.
5. Retention and security
We retain information for as long as needed to provide services, maintain business and security records, resolve disputes, enforce agreements and meet legal, tax and accounting obligations. Retention periods vary by record type. Backups and security logs may remain for a limited period after account closure before routine deletion or overwriting.
We use administrative, technical and physical safeguards designed to protect information, including access controls, authentication, monitoring and encryption where appropriate. No online service can guarantee absolute security. Customers must keep passwords and access keys confidential, use secure software and notify us promptly of suspected unauthorized access.
Cookies
Essential cookies support account sessions, checkout, security and preferences. Optional measurement technologies may be used to understand website performance where permitted. Browser settings can block or delete cookies, but disabling essential cookies may prevent parts of the website or client area from working.
6. Your choices and rights
Depending on applicable law, you may have rights to request access, correction, deletion, restriction, portability or objection to certain processing, and to withdraw consent. You may also have the right to complain to a local data-protection authority.
You can update many account details in the client area. For other requests, open a support ticket. We may verify your identity and may retain information where required by law or necessary for security, billing, dispute resolution or the establishment of legal claims.
Children
Our services are not directed to children who cannot legally enter a contract in their jurisdiction. We do not knowingly collect personal information from such children. Contact us if you believe a child has provided information without appropriate authorization.
Policy changes
We may update this Policy to reflect service, legal or operational changes. The revised version will be posted on this page with a new effective date. We will provide additional notice when required by law.
7. Contact us
For privacy questions or requests, use the secure ZuraHost support system.